Support
Answers to the questions people ask most about ThinkGO, and how to reach us at info@thinkgo.app.
If you are in danger or thinking about harming yourself, call your local emergency number now (911 in the US, 112 in the EU, 999 in the UK). In ThinkGO, the Get help button on every screen shows your country's number and links to findahelpline.com. ThinkGO can't provide crisis support.
Common questions
Can you see what I write?
No. Your entries stay on your devices and in your own iCloud. We have no server that stores them and no way to read them.
I got a new iPhone. Where are my entries?
If iCloud is on for ThinkGO, sign in with the same Apple ID and open ThinkGO; your entries sync back. Without iCloud, import the backup you exported: Settings › Data › Import.
How do I cancel my subscription?
On your iPhone: Settings › [your name] › Subscriptions › ThinkGO. You keep access until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.
I paid but ThinkGO shows the paywall.
Tap Restore Purchases on the paywall, or in Settings › ThinkGO Pro, signed in with the Apple ID you used to buy.
My reminders don't arrive.
Check iPhone Settings › Notifications › ThinkGO and Focus modes. In ThinkGO, Settings › Reminders shows each reminder and its time.
How do I delete everything?
Settings › Data › Delete all data. It deletes your entries on this device and in iCloud. It can't be undone, so export a backup first if you might want them later.
Does ThinkGO replace therapy?
No. ThinkGO is a self-help tool based on CBT techniques. Many people use it between sessions with a therapist; the PDF export (Settings › Data) lets you bring your records to an appointment.
How do I stop the app sending analytics?
Settings › Privacy & security: turn off Crash reports, Product analytics and Exercise usage. They are off until you turn them on.
How does the free trial work?
The annual plan starts with a {{app.trialDays}}-day free trial, and ThinkGO reminds you the day before it ends. To cancel before you're charged, open Settings › [your name] › Subscriptions › ThinkGO on your iPhone.
How do I export my entries?
In ThinkGO, Settings › Data › Export my data makes a full backup, CSV files, or a PDF for a therapist with an optional password. Export works with or without a subscription. If you import a backup, you can undo the import for 30 days.
What if my iCloud Keychain is reset?
Sensitive fields are end-to-end encrypted in iCloud, with the key kept in your iCloud Keychain. If the keychain is reset, those fields can't be read on a new device. Export a full backup now and then: Settings › Data › Export my data.
Can I lock ThinkGO?
Yes. In ThinkGO, open Settings › Privacy & security and turn on Lock with Face ID (or Touch ID, or your passcode). While the lock is on, ThinkGO is blurred in the app switcher.
Does ThinkGO work with Apple Health?
Only if you want it to. In Settings › Apple Health you choose what ThinkGO saves (mood check-ins as State of Mind, breathing as mindful minutes, and if you like your GAD-7 and PHQ-9 results as Health assessments) and what it reads (sleep, steps, exercise and mindful minutes, to show patterns). Health data stays on your iPhone.
Is there an Apple Watch app?
Yes, for {{app.minimumOS.watch}} or later. It logs your mood, guides paced breathing with gentle haptics, shows your coping cards, captures a worry and has Get help. Install it from the Watch app on your iPhone.
Which languages does ThinkGO speak?
{{app.languageCount}} languages, and it follows your iPhone's language. To pick another one just for ThinkGO, open Settings › Language in ThinkGO.